10.2. Managing licenses

Acronis Cyber Infrastructure comes with a trial license that allows you to evaluate its features. The trial license has no expiration date but limits storage capacity to 1 TB.

Acronis Cyber Infrastructure supports the following licensing models for production environments:

  • License key. Implementing the provisioning model, keys are time-limited (subscription) or perpetual and grant a certain storage capacity. If a commercial license is already installed, a key augments its expiration date or storage limit.

  • Services provider license agreement (SPLA). The SPLA implements a pay-as-you-go model: it grants unlimited storage capacity and customers are charged for their actual usage of these resources. With an SPLA, Acronis Cyber Infrastructure automatically sends reports to Acronis Cyber Cloud once every four hours. The license is displayed with the expiration date of two weeks, which counts from the last sent report and is prolonged after each report. If no reports have been received for two weeks, the license expires. For reports to reach their destination, the cluster must be able to access the Acronis datacenter that has been used to enable the SPLA. Make sure that TCP port 443 is open.

    Note

    An SPLA license is valid for Cloud Partners. If an SPLA is enabled, you can connect Backup Gateway only to Acronis Cyber Backup Cloud and not to Acronis Cyber Backup. To connect Backup Gateway to these products, you will need to use license keys. Furthermore, Acronis Backup Gateway usage is not counted in the SPLA in Acronis Cyber Infrastructure. The SPLA only counts universal usage that is not related to backup. Backup usage is shown in the Acronis Cyber Backup Cloud section of Acronis Cyber Cloud.

You can switch the licensing model at any time:

  • Switching the licensing mode (for example, from a license key to an SPLA, or from a subscription to perpetual) terminates the previously used key even if it has not yet expired. Terminated keys cannot be used again.
  • Switching from an SPLA to a license key changes the licensing model to subscription or perpetual. After doing so, ask your service provider to terminate your SPLA by either disabling the Acronis Cyber Infrastructure application for your account or deleting the account.

Important

If a license expires, all write operations to the storage cluster stop until a valid license is installed.

10.2.1. Installing license keys

To install a license key, do the following:

  1. If you are switching from an SPLA, ask your service provider to terminate the agreement by either disabling the Acronis Cyber Infrastructure application for your account or deleting the account.

  2. On the Settings > Licenses screen, click Upgrade, and then click Register key.

    ../_images/managing_licences1_ac.png

  3. In the Register license key window, paste the license key, and then click Register.

    ../_images/managing_licences2_ac.png

  4. Back on the Licenses screen, click Activate if you are activating from a trial, or select one of the following:

    • Upgrade, to add storage capacity to the active license.
    • Prolong, to prolong the license which is about to expire.

    Then click Activate.

    ../_images/managing_licences3_ac.png

The expiration date or storage capacity will change according to what the key grants.

10.2.2. Installing SPLA licenses

To install an SPLA license, do the following:

  1. On the Settings > Licenses screen, click Upgrade, and then click Use SPLA.

  2. In the Use SPLA window, select a region from the drop-down list. If your datacenter is not listed there, just enter its URL directly into the drop-down field, for example: https://eu-cloud.acronis.com. Then, click Activate. You will be redirected to the login page of Acronis Cyber Cloud.

    Note

    For more information on datacenters, refer to https://kb.acronis.com/servicesbydc.

  3. Log in to Acronis Cyber Cloud.

  4. In the Register cluster window, accept the license agreement.

  5. In the registration confirmation window, click Done.

The registered cluster will show up in Acronis Cyber Cloud. You will be able to monitor its resource usage and download reports.

Oct 06, 2020
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