7. Getting Technical Support¶

If you need technical support, please contact Acronis as follows:

1. Visit the contact support page at https://www.acronis.com/en-us/support/contact-us/.
2. Log in to your account.
3. Select the product you are using.
4. Choose how you would like to contact the support team: via e-mail or phone.

Please be ready to provide support engineers with remote access to your Acronis Cyber Appliance, per your Service Level Agreement. To maintain security, it is recommended to whitelist only specific IP addresses communicated to you by support engineers and to block external access from any other addresses. For more information, see the Knowledge Base at https://kb.acronis.com/sdiremote.

You can also use the following self-service resources:

• Knowledge base, https://kb.acronis.com/, a repository of frequently asked questions, step-by-step instructions, and articles about known issues. Visit the following knowledge base sections for information on Acronis Cyber Appliance and related software solutions:
  • Acronis Cyber Appliance, https://kb.acronis.com/acronis-appliance
  • Acronis Cyber Infrastructure, https://kb.acronis.com/acronis-cyber-infrastructure
  • Acronis Cyber Backup Cloud, https://kb.acronis.com/acronis-backup-cloud
  • Acronis Cyber Backup 12.5, https://kb.acronis.com/acronis-backup-12-5
• User documentation, and guides describing how to use Acronis Cyber Appliance as well as Acronis software, are available at https://www.acronis.com/support/documentation.

For information on Acronis Cyber Appliance warranty, see the Support section at https://www.acronis.com/en-us/support/hwappliancesupport.