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Acronis Cyber Infrastructure 3.5 Administrator's Guide

Jul 21, 2020
  • 1. About This Guide
  • 2. Managing the Storage Cluster
  • 3. Monitoring the Storage Cluster
  • 4. Managing the Compute Cluster
  • 5. Exporting Storage Space
  • 6. Managing General Settings
    • 6.1. Managing Licenses
    • 6.2. Managing Add-On Services
    • 6.3. Managing Tier Encryption
    • 6.4. Enabling RDMA
    • 6.5. Enabling High Availability
    • 6.6. Accessing the Admin Panel via SSL
    • 6.7. Backing Up and Restoring Management Database
    • 6.8. Managing Domains, Users, and Projects
    • 6.9. Managing Updates
    • 6.10. Allowing root Access to Cluster Nodes over SSH
    • 6.11. Adding External DNS Servers
    • 6.12. Configuring the Self-Service Panel
    • 6.13. Sending Problem Reports
  • Acronis Cyber Infrastructure 3.5 Administrator's GuidePDF, 5235 KB
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6.13. Sending Problem ReportsΒΆ

To send a problem report to the technical support team, do the following:

  1. On any screen, click the user icon in the top right corner and select Report a problem.

    ../_images/stor_image86_1_ac.png
  2. Enter your contact email and a problem description and click Generate and send.

    ../_images/stor_image86_2_ac.png

The problem report will be generated and assigned an ID. Make sure to mention this ID in the support ticket.

Jul 21, 2020
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