Managing licenses

Acronis Cyber Infrastructure comes with a trial license that allows you to evaluate its features. The trial license has no expiration date but limits storage capacity to 1TB.

Acronis Cyber Infrastructure supports the following licensing models for production environments:

  • License key. Implementing the provisioning model, keys are time-limited (subscription) or perpetual and grant a certain storage capacity. If a commercial license is already installed, a key augments its expiration date or storage limit.

  • Services provider license agreement (SPLA). The SPLA implements a pay-as-you-go model: it grants unlimited storage capacity and customers are charged for their actual usage of these resources. With an SPLA, Acronis Cyber Infrastructure automatically sends reports to Acronis Cyber Protect Cloud once every four hours. The license is displayed with the expiration date of two weeks, which counts from the last sent report and is prolonged after each report. If no reports have been received for two weeks, the license expires. For reports to reach their destination, the cluster must be able to access the Acronis datacenter that has been used to enable the SPLA. Make sure that TCP port 443 is open.

    An SPLA license is valid for Cloud Partners. If an SPLA is enabled, you can connect Backup Gateway only to Acronis Cyber Protect Cloud and not to Acronis Cyber Protect. To connect Backup Gateway to Acronis Cyber Protect, you will need to use license keys. Furthermore, Acronis Backup Gateway usage is not counted in the SPLA in Acronis Cyber Infrastructure. The SPLA only counts universal usage that is not related to backup. Backup usage is shown in the Acronis Cyber Protect Cloud section of Acronis Cyber Protect Cloud.

You can switch the licensing model at any time:

  • Switching from a license key to an SPLA or from a subscription to a perpetual license terminates the previously used key even if it has not yet expired. Terminated keys cannot be used again.
  • Switching from an SPLA to a license key changes the licensing model to a subscription or a perpetual license. After doing so, ask your service provider to terminate your SPLA by either disabling the Acronis Cyber Infrastructure application for your account or deleting the account.

If a license expires, all write operations to the storage cluster stop until a valid license is installed.

Limitations

  • Block storage space used by iSCSI LUNs and compute volumes is not fully thin provisioned. After user data removal, unused storage space is not reclaimed and is reported as actual used space, which is charged according to your licensing model. For more details, refer to Logical space chart.

Prerequisites