Table of contents
Overview
Acronis Cyber Protect Connect is a remote desktop and monitoring solution that enables IT technicians and individuals to easily access and effectively manage the remote workloads.
What's new
Multitenancy for Teams
Acronis Cyber Protect Connect supports managing the workloads of multiple organizations within one account, creating team access groups, and building custom agents for teams.
Remote access via cloud connection
A cloud connection is a connection established between the client and the agent via Acronis Cyber Protect Connect gateway servers located in the cloud. It's possible to set up a cloud connection by adding the Acronis Cyber Protect Connect account to the list of trusted users in the agent and accessing the remote workload without entering the access code.
Remote access via direct connection
For the cases when the remote connection via the internet is not possible or not appropriate a direct connection to the remote workload by specifying the IP address (or hostname) of the remote workload is possible.
Remote connection via NEAR
NEAR is an Acronis proprietary low-latency remote desktop protocol with the following features:
- Hardware-accelerated H.264 video encoding that provides full HD resolution of the pictures.
- An adaptive codec that provides full picture quality in 32-bit.
- Sound transfer. NEAR is capable of capturing the remote workload sound and transferring it to the local workload.
- Logon methods: access code, system logon, asking the remote user for observation/control, no authentication.
- Multiuser access on Mac allows logging into a separate session for each user's credentials.
- Security. The data is always encrypted with two-way AES encryption.
Remote connection via RDP, Apple Screen Sharing, and VNC
Acronis Cyber Protect Connect allows establishing a connection to the target workload via third-party remote connection services, i.e., Remote Desktop Protocol (RDP) for Windows, Apple Screen Sharing for Mac, and Virtual Network Computing (VNC) for Windows and Linux.
Finding a workload in the local area network
The Nearby scanner combines the capabilities of Bonjour technology with a NetBIOS scanner for the local area network, which allows the workloads to find each other in the local network.
Remote actions on the workloads
It's possible to perform the following remote actions on the target workloads: restart, put to sleep, shut down, log out the selected user, and empty trash for the selected user.
Multiple monitors support
If the remote workload has multiple displays, IT technicians can choose whether to view one of the displays or both in a combined view.
Sharing clipboards between managing and managed workloads
Acronis Cyber Protect Connect allows transferring data between the managing workload clipboard and the clipboard of the managed remote workload.
Capturing the remote desktop screen to a file
It's possible to take a screenshot of the remote screen and save it to a file on the local workload.
Session selection
If there are multiple desktop sessions on the remote workload it's possible to select the one to connect.
File transfer and sharing
Users can share files, images, and texts between the local and remote workloads.
Remote assistance via the Quick Assist application
To provide on-demand remote assistance to remote users, it's possible to use a portable Quick Assist application that does not require installation.
Multiple workload observer
Acronis Cyber Protect Connect single pane of glass allows can monitor all workloads at once in one window.
Session recording
To perform further analysis of remote sessions, it's possible to record and archive them.
Pre-session and in-session chat
Acronis Cyber Protect Connect provides pre-session and in-session chat to support communication with remote users and get the details about their issues.
Proactive monitoring
It's possible to monitor base system health parameters and get alerts about the issues with HDD, firewall, or battery.
Monitoring via screenshot transmission
It's possible to monitor remote user activities via the screenshot transmission.
Location tracking
Acronis Cyber Protect Connect allows tracking the physical location of the managed portable workloads and shows this location on the map.
System reports
System reports provide comprehensive information about the hardware configuration of the remote workload.
Session history
It's possible to browse across a history of all remote sessions performed via Acronis Cyber Protect Connect.
Components
Acronis Cyber Protect Connect solution consists of:
- Cyber Protect Connect client - the application which runs on the managing workload.
- Cyber Protect Connect Agent - the application which facilitates the remote connections on the managed workload.
- Cyber Protect Connect console - the web interface for centralized monitoring and management of the remote workloads.
- Cyber Protect Connect Quick Assist - the portable application that is necessary for on-demand remote connections to remote workloads.
Acronis Cyber Protect Connect clients
Acronis Cyber Protect Connect client for Windows (v. 1.0)
Acronis Cyber Protect Connect client for macOS (v. 1.0)
Acronis Cyber Protect Connect client for Linux (v. 1.0)
Supported operating systems for clients
- Windows 7 or later
- macOS 10.11 or later
- Linux:
- openSUSE 8;
- Debian 9, 10;
- Ubuntu 18.0-20.10;
- RHEL 8;
- CentOS 8;
- Fedora 31-33;
- SLES 15sp2;
- Mint 20;
- Manjaro 20;
Acronis Cyber Protect Connect Agents
Acronis Cyber Protect Connect Agent for Windows (v. 1.0)
Acronis Cyber Protect Connect Agent for macOS (v. 1.0)
Acronis Cyber Protect Connect Agent for Linux (v. 1.0)
Supported operating systems for agents
- Windows 7 or later
- Windows Server 2008R2 or later
- macOS 10.11 or later
- Linux: RHEL, Fedora, Ubuntu, Debian, CentOS, OpenSUSE
Acronis Cyber Protect Connect console
Acronis Cyber Protect Connect console (v. 1.0)
Supported web browsers
- Google Chrome 91 or later
- Mozilla Firefox 90 or later
- Opera 77 or later
- Microsoft Edge 91 or later
- Safari 12 or later
Acronis Cyber Protect Connect Quick Assist
Acronis Cyber Protect Connect Quick Assist (v. 1.0)
Supported operating systems for Quick Assist
- Windows 7 or later
- Windows Server 2008R2 or later
- macOS 10.11 or later