1.0.0September 29, 2021

Table of contents


Acronis Cyber Desktop is a free remote desktop solution that enables service providers and IT technicians to manage their clients' workloads effectively.

What's new

Remote access via cloud connection

IT technicians can set up a cloud connection by adding their Cyber Desktop account to the list of trusted users in the agent and access the remote workload without entering the access code. Cloud connection is a connection established between the client and the agent via Cyber Desktop gateway servers located in the cloud. 

Remote access via direct connection

IT technicians can set up a direct connection to the remote workload by specifying the IP address (or hostname) of the remote workload.

Unattended access via NEAR

NEAR a low-latency remote desktop protocol with the following features:

  • Hardware-accelerated H.264 video encoding that provides full HD resolution of the pictures.
  • An adaptive codec that provides full picture quality in 32-bit.
  • Sound transfer. NEAR is capable of capturing the remote workload sound and transferring it to the local workload.
  • Logon methods: access code, system logon, no authentication.
  • Multiuser access on Mac allows logging into a separate session for each user's credentials.
  • Security. The data is always two-way encrypted with AES encryption.

Unattended access via RDP, Screen Sharing, VNC

Cyber Desktop allows establishing a connection to the target workload via third-party remote connection services, i.e., Remote Desktop Protocol (RDP) for Windows, Screen Sharing for Mac, and Virtual Network Computing (VNC).

Finding a workload in the local area network

The Nearby scanner combines the capabilities of Bonjour technology with a NetBIOS scanner for the local area network, which allows workloads to find each other in the local network. 

Remote actions on the workloads

IT technicians can perform the following remote actions on the target workloads: restart, put to sleep, shut down, log out the selected user, empty trash for the selected user.

Multiple monitors support

If the remote workload has multiple displays, IT technicians can choose whether to view one of the displays or both in a combined view.

Sharing clipboards between managing and managed workloads

IT administrators can transfer data between the managing workload clipboard and the clipboard of the remote workload.

Capturing the remote desktop screen to a file

IT technicians can take a screenshot of the remote screen and save it to a file on the local workload.


  • Remote desktop session duration is 15 minutes
  • One concurrent remote desktop session per client


Acronis Cyber Desktop solution consists of:

  • Cyber Desktop client—The application that runs on the managing workload.
  • Cyber Desktop Agent—The application that facilitates the remote connections on the managed workload.
  • Cyber Desktop console—The web interface for centralized monitoring and management of the remote workloads.

Acronis Cyber Desktop clients

Acronis Cyber Desktop client for Windows (v. 1.0.0)

Acronis Cyber Desktop client for macOS (v. 1.0.0)

Supported operating systems for clients

  • Windows 7 or later
  • macOS 10.11 or later

Acronis Cyber Desktop Agents

Acronis Cyber Desktop Agent for Windows (v. 1.0.0)

Acronis Cyber Desktop Agent for macOS (v. 1.0.0)

Supported operating systems for agents

  • Windows 7 or later
  • Windows Server 2008R2 or later
  • macOS 10.11 or later

Acronis Cyber Desktop console

Acronis Cyber Desktop console (v. 1.0.0)

Supported web browsers

  • Google Chrome 91 or later
  • Mozilla Firefox 90 or later
  • Opera 77 or later
  • Microsoft Edge 91 or later
  • Safari 12 or later