Release notes for Acronis Data Cloud 7.8 Update 2

Release date: December 26, 2018

Overview

With this update, the Acronis flagship cloud product offers enhancements and addresses the issues found in the previous releases.

What's new

Common

• Support for seven more languages:
  • Bulgarian
  • Norwegian
  • Swedish
  • Finnish
  • Serbian
  • Malay
  • Indonesian

  The new languages are supported in the management portal, backup service, and disaster recovery service.
  Please note:

  • Notary service will support the new languages in Q1 2019.
  • File Sync & Share service will support the new languages in 2019.

Management portal

• Acronis Storage SPLA was renamed to Acronis Software-Defined Infrastructure SPLA.
  Starting from version 2.5, Acronis Storage clusters now have the ability to run virtual machines and use software-defined networking. Therefore, the product was renamed to Acronis Software-Defined Infrastructure SPLA.
• Various stability and performance improvements.

Backup service

• Separate offering items for Microsoft Office 365 backup.
  Allows managing protection availability for specific Office 365 workloads: Mailboxes, OneDrive, and SharePoint Online.
• Support for agent-based backup and recovery of Nutanix AHV virtual machines.
  Protect Nutanix AHV environment by installing the backup agents into your production VMs. You can recover the backups to the original location or use them for cross-platform recovery.
• Possibility to change the backup format from Version 11 to Version 12 in the existing backup plan.
  You can now update the backup format within an existing backup plan. This action will force a new full backup to be created upon the next backup plan execution and the backups of the older format will not be counted in the usage statistics.
  Please note that the format change is not available for:
  • Virtualization host backup
  • System state backup
  • Entire machine backup
  • Disk/volume backup
• Error messaging improvements.
  More messages are now converted into the human-readable format which will simplify troubleshooting of the issues and reviewing the backup activities results.

File Sync & Share service

• Active Directory support
  Customer administrators can now manage File Sync & Share tenant users via Active Directory without the need to manually synchronize user list with access to corporate files.
  Integrating File Sync & Share with Active Directory provides you with the following benefits:
  • Control in Active Directory who has access to File Sync & Share.
  • Enable your users to automatically get signed in to File Sync & Share with their Active Directory accounts.
  • Manage all customer tenant accounts in one central location.

  Please note:

  • All users that you would like to sync from Active Directory must be active users in a single Active Directory domain;
  • Disabling a user in Active Directory will disable the user in File Sync & Share;
  • All users will need to re-authenticate due to improved security protocol implemented within integration.

  Contact us directly at earlyadopters@acronis.com to ensure smooth enabling of Active Directory authentication for your Acronis Data Cloud account.

ConnectWise Manage integration

• Support for new Office 365 backup offering items: Mailboxes, OneDrive, and SharePoint Online.
• Ability to filter products in product mapping via API.

Autotask PSA Manage integration

• Support for new Office 365 backup offering items: Mailboxes, OneDrive, and SharePoint Online.

Components affected

Management portal

• Account Management Server (v. 3.15.1152)
• Management Console (v. 11.1.9490)
• Account Router (v. 1.5.66)
• Account Management Server RAML documentation (v. 7.8.148)
• Postie (v. 3.15.211)
• Statistics Server (v. 3.15.227)
• Account Data Control (v. 3.5.138)
• Reporting Service (v. 3.15.414)
• API Gateway (v. 8.15.432)

Backup service

• Backup Agent for Windows (v. 12.5.12420)
• Backup Agent for Mac (v. 12.5.12420)
• Backup Agent for Linux (v. 12.5.12420)
• Backup Agent for Office 365 (v. 1.2.462)
• Backup Management Server (AMS) (v. 12.4.1.5898)
• Backup Account Server (v. 8.15.458)
• Web Console Service (v. 12.4.1.5898)
• Backup Console (v. 12.4.1.5898)
• Archive Reader (v. 9.0.1200)
• Web Restore (v. 11.0.50320)
• Backup Vault Manager (v. 1.2.2.462)
• Backup Scheduler (v. 1.0.1.65)
• Task Manager (v. 2.0.1.200)

File Sync & Share service

• Files Sync & Share Server (v. 2.4.642)
• Files Sync & Share Preview Servlet (v. 1.1.73)

ConnectWise Manage integration

• ConnectWise Manage integration (v. 1.3.383)

Autotask PSA Manage integration

• Autotask PSA Manage integration (v. 1.3.231)

Fixed issues

This section describes issues that have been fixed in this update.

Management portal

• [ABR-207466] Failed to generate day-by-day usage report - "The report will not be sent because no data is available for the specified period" message is shown when setting start date 2-3 days earlier from the current date.
• [ABR-207105] Usage for disabled storage is still counted in reports after storage migration.
• [ABR-206494] User is not getting reports having enabled "Scheduled usage reports" notification option.
• [ABR-204741] Values within "Change in .." columns are shown with "slash" sign in front a number in the "Summary for period" report.
• [ABR-204451] Sorting by "Total storage size" is not working for "Acronis Storage SPLA" service tab of the Management Portal.
• [ABR-200362] Log in may not be successful while reporting service is heavily loaded.
• [ABR-199053] API call /api/2/users/check_login returns invalid response.
• [ABR-134228] An unclear error message is shown when a tenant is moved move if a tenant with the same name already exists in the new parent.
• [ABR-199327] New infrastructure is not enabled for a tenant after the storage migration steps execution.

Backup service

• [KERNEL-2315] Hyper-V host crashed after a backup due to file_tracker.sys.
• [ABR-204599] Group mailbox backup plan revocation may fail with error "409 Conflict".
• [ABR-207115] AlertManager migration fails because of huge transaction.
• [ABR-206643] Office365 discovery fails with 401 error.
• [ABR-206488] Mailbox backup fails with error POST http://asc-c2c.service.consul:2600/v1/archives/ failed with status: 503 Service Unavailable.
• [ABR-206409] 'Last backup' value updates on unsuccessful backup.
• [ABR-206089] Sometimes backup completes with warning "ews-code=ErrorItemNotFound]: The specified object was not found in the store.: item or folder not found".
• [ABR-205770] Unable to delete plan when some users were deleted.
• [ABR-205738] Not all files are seen in agentless backup of specific customers VM.
• [ABR-205450] Apigw couldn't proceed requests if database overloaded.
• [ABR-205433] Gettext metadata displayed for empty strings in the reports - reproduced on 7.8 U2.
• [ABR-205315] Unable to browse the backup location. 504 Gateway Time-out.
• [ABR-205223] Can't send a report through an aws smtp server.
• [ABR-205148] Sometimes alerts didn't come to dashboards from alertmanager.
• [ABR-204530] 'Failed to get attachments of item '2' in list 'Listillo'' error occurred, attachment in list was not backed up for site with spec. symbols in name.
• [ABR-204466] Resize fails with "Inode Is Corrupted" in some cases when ext4 contains a file that is bigger than 1/8 of whole FS.
• [ABR-204264] Office365 backup fails with Cannot find sub-item '641BC532-7FD8-4B02-A921-FE167CB92647' in information store item 'arx://is'. with unclear error.
• [ABR-204257] Request to /bc/api/ams/settings/email_notification is made in cloud for ABC accounts.
• [ABR-204251] _get_reduced_token uses content-type JSON instead of x-www-form-urlencoded.
• [ABR-203900] "When a user logs on/off" and "On Windows Event Log" schedules are absent for disk and file backups.
• [ABR-203874] Restoring file to document library with unique permissions removes user unique permissions from every folder in this library.
• [ABR-203704] Sometimes it's not possible to render a report due to predefined timeouts.
• [ABR-203519] Cannot mount disk using explorer if the backup is located on a share with anonymous access.
• [ABR-203435] Progress is not counted when changes are in processing in incremental backup.
• [ABR-203309] AMS-to-AMS account migration "Connection '***' does not exist or is already closed".
• [ABR-203306] AMS-to-AMS account migration "New backup server is the same as the old one".
• [ABR-203280] Remove all of related schedules before removal of a report.
• [ABR-202963] Backup plan disappears right after instance migration.
• [ABR-202956] Backup of some mailbox finished with warning 'ExchangePrincipal object contains outdated information. The mailbox may have been moved recently.'.
• [ABR-202159] Volume recovery without resize fails for corrupted file systems.
• [ABR-201732] Mailboxes without valid license should not be discovered.
• [ABR-201651] ASC should not sent stream to agent when request was with 'embedding' attribute and stream size > 4Mb.
• [ABR-200772] Long restore processing time (1hr40min) to restore of 1 file to site with 100k files.
• [ABR-200593] MMS constantly grows after backup on Virtuozzo host.
• [ABR-200277] Ignore IS restrictions in assistant when editing backup plan.
• [ABR-200080] "Retry" for Exchange mailbox backups.
• [ABR-199323] Backups created by failed backup runs are missing from the "Backups" tab.
• [ABR-198517] Alert Manager can send events out of order in rare circumstances.
• [ABR-197371] Sometimes empty pdf reports are generated.
• [ABR-197152] Files not browsed on ReFS disk backup on Windows Server 2019.
• [ABR-196507] Applied backup plan is not displayed on resource.
• [ABR-192313] Incorrect date displayed when browsing calendar objects in backup.
• [ABR-191450] The 'integration service' must reconnect to rabbitmq after occurrence of an error.
• [ABR-191388] Scheduled backup doesn't run as scheduled "when specified user logs off the system" and "when specified user logs on the system".
• [ABR-191053] Take into account user's timezone in widgets.
• [ABR-186181] Incorrect path with 'file:' is passed down to file library.
• [ABR-173532] Exchange mailbox backup can fails in case of unstable network connectivity between DC and Exchange.
• [ABR-171148] Daily backups are not deleted by retention rules.
• [ABR-161060] Incremental backup successfully completed but warning in logs appeared: Access denied. You do not have permission to perform this action or access this resource. (200 in GetListItem).
• [ABR-195277] Connections to AMS-es stop working.
• [ABR-194696] Unclear error message for failed backup if the system was rebooted.

Disaster recovery service

• [DRAAS-15409] Failover can be triggered via runbooks for deleted servers.

FileSync & Share service

• [ASRV-7129] Redirect to `officeppe.live.com` for user authentication in the latest version of Chrome is blocked by default.
• [ASRV-7144] Client is frozen if paused during move/delete operation and then a new file with the same name is created.
• [ASRV-6821] Desktop client crashes after moving files out of the sync folder.
• [ASRV-5451] Hide unused Email Templates from the Email Templates page in Acronis Files Cloud Administration panel:
  1. Invite new user (this is handled by the Acronis Data Cloud Platform).
  2. User reset mobile phone number (this is hidden in Acronis Files Cloud).
  3. Admin reset mobile phone number (this is hidden in Acronis Files Cloud).
  4. Content reassigned (this is handled by the Acronis Data Cloud Platform).
  5. Confirm user account (this is handled by the Acronis Data Cloud Platform).
  6. Reset password (this is handled by the Acronis Data Cloud Platform).
  7. Admin reset password (this is handled by the Cloud Platform).

ConnectWise Manage integration

• [CI-4059] Optimized algorithm to manage deleted companies.
• [CI-4250] Ticket with long summary is not created.

Known issues and limitations

This section describes issues that are currently known and provides solutions to avoid the issues where possible.

Management portal

• [ABR-138058] Backup notifications stop sending after de-provisioning and re-provisioning of the "Backup & Disaster Recovery" role to a user.
• [ABR-136386] A redirect to the branded URL happens after clicking "Manage accounts" button in Backup Console, administrator came from non-branded URL originally.
• [ABR-137822] The "Manage service" button on the Overview page does not redirect to the branded File Sync & Share address.
• [ABR-137174] The Overview page layout looks garbled for a screen resolution of 1024 pixels (width) or less.
• [ABR-137481] Email notifications that a quota is almost exceeded are not sent.
• [ABR-137456] It is possible to create a tenant with only spaces in the name.
• [ABR-136810] Unclear error is shown if a destination tenant was not found while moving a tenant.
• [ABR-136694] The "Bad request" message appears if a large number is specified as the Storage quota.
• [ABR-137537] Turning off administrator role for a user does not turn off all notification settings.
• [ABR-201423] Cannot unregister the client in the account server.
• [ABR-195166] Clients are not removed from mailing lists after trial expiration.
• [ABR-203902] Error message "The number of registered and deleted storage registrations exceeds 50" issued during storage re-registration.
• [ABR-203515] Wrong text for the "Return shipping" check box.
• [ABR-203243] Log out is done correctly while user is logged in via branded URL, however log out is not done for non-branded URL.
• [ABR-196088] Partially uploaded Physical Data Shipping archive cannot be opened.
• [ABR-173628] (ADConnector) Mapping not saved when one or more DNS-es are invalid.
• [ABR-168235] The "Download API client" button does not work in RAML API documentation.
• [ABR-163678] Agent certificate is not revoked after changing a storage assigned to a customer tenant.
• [ABR-159085] Excess page is shown after signing in (Backup app for Android).
• [ABR-131711] Lack of salutation text in "quota exceed" email notification.

Backup service

Common

• [ABR-196599] Product asks for the password for all password protected backups when refreshing recovery points only for one VM (after reinstalling the product).
• [ABR-192821] The setup program sends unexpected requests to "download.acronis.com".
• [ABR-190091] Backup agent does not renew partner storage path when storage "URI" was incorrectly set up in partner console. This causes backups to fail when destination is set to Cloud (to partner-hosted storage).
• [ABR-190090] Backup agent continues to create backups even if end-user quota defined on partner level is exceeded.
• [ABR-189620] The "Activities summary" widget shows activities out of defined date "Range" scope (excessive activities may be shown).
• [ABR-184900] Local backup usage is not reported for backups stored on a network share with enabled deduplication.
• [ABR-183764] Local backup usage is not updated for all virtual machine backups after deleting and re-adding a network location.
• [ABR-182313] Local backup usage size is duplicated after reconnecting a locally-attached storage (LAS) to a new Agent for VMware (Virtual Appliance).
• [ABR-178648] The setup program does not remove/update old libraries if the previous update was interrupted.
• [ABR-172975] User cannot add the "Website backup" feature in partner portal if the "Company administrator" role is enabled for this user.
• [ABR-171948] Backups to local storage are not possible in some cases even if this feature is enabled in management console.
• [ABR-154655] Backup plan may have the "Backup succeeded" status even if this plan completed with warnings. Alerts and activities still show proper status of the plan.
• [ABR-133758] Re-registration of a device (machine) under different end-user account works incorrectly if this machine wasn't deleted from the old previously used account before.
• [ABR-133689] The MMS service fails to start on the latest version of CentOS 7 which uses 3.10.0-514.21.2.el7.x86_64 kernel version due to specific kernel bug: https://bugzilla.redhat.com/show_bug.cgi?id=1463241
• [ABR-113452] If a machine was re-registered under different account without revoking the existing backup plan from it, this plan may still continue running unexpectedly.
• [ABR-106790] The backup console is not shown properly on mobile devices.

Backup

• [ABR-184546] New full backup is created in the cloud storage instead of updating the existing backup incrementally if an existing backup opening fails due to any network-related error.
• [ABR-121308] The "Upon time since last backup" schedule does not work.
• [ABR-115270] "[All Profiles Folder]" template in file level backup does not support custom profile path.
• [ABR-86803] Native support for backing up volumes with enabled NTFS deduplication is not available.

Recovery

• [ABR-195245] The 'Backup failed' alert is displayed after recovering entire machine via media.
• [ABR-190404] It is not possible to recover from Large Scale Recovery archive produced by "LSR" tool if this archive is split into multiple separate files (multi-volume).
• [ABR-183082] Recovery of a Linux machine with some volumes with XFS file system on it completes with "Failed to process the boot loader configuration." warning. The machine is bootable despite the warning.
• [ABR-160382] Recovery activity may hang on 40-60% in the backup console when performed by a bootable media registered on the management server. Recovery still succeeds.
• [ABR-158677] "Intel(R) 82574L Gigabit Network Connection" NIC is not properly recognized by Windows 10 after recovery of image to a VMware Workstation VM using the bootable media.

Applications

• [ABR-201791] Backup of several mailboxes fails with error "403 Forbidden: failed to create item access denied".
• [ABR-193871] Unable to backup the same Exchange DAG database on 2 nodes simultaneously, backup fails on one of the nodes.
• [ABR-162925] Application items (databases and/or mailboxes) cannot be recovered from application-aware backups of the entire machine if the databases are located on mount points (DB path is redirected to another location).
• [ABR-156825] E-mail notifications are not properly sent for Office 365 cloud-to-cloud backup events.
• [ABR-74984] "Next backup" time is not displayed for machine which has only application-level backup plans applied to it.

macOS

• [ABR-160705] There is no "Remove all logs and configuration settings" option when running the uninstallation of Agent for Mac.
• [ABR-141823] Incorrect backup items in a backup plan after updating Mac OS X to 10.13 High Sierra with conversion from HFS+ to APFS (some backup items are missing).
• [ABR-137886] Backing up a Mac with Apple RAID configured fails with "No volumes were found when processing the 'Fixed Volumes' template." Apple RAIDs are not supported.

Virtualization

• [ABR-206940] Backing up a Hyper-V VM located on CSV volume may block moving this CSV volume to different Hyper-V node in some cases.
• [ABR-194557] Hyper-V VM backup produces warning: "Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshot." if there is a tree of Hyper-V VM checkpoints which includes 2 or more sibling checkpoints with no common parent.
• [ABR-192213] VMware VMs with empty "vc.uuid" (InstanceUUID) vSphere property are not listed in the backup console.
• [ABR-190718] VM not bootable after recovery from a specific backup.
• [ABR-189882] Backup of a Hyper-V VM fails if this VM contains ampersand symbol in the names of any of its virtual disks.
• [ABR-185302] "ESXi configuration" backup fails with "too many SQL variables" or "Command definition 'SELECT ...' not found." if there are a lot of VMs (>1000) on vCenter which manages the backed up ESXi host.
• [ABR-160581] Duplicated activities in Activities Summary after backup of a VM running on Hyper-V Cluster.
• [ABR-158679] Incorrect number of Total Runs/Number of successful runs for a Hyper-V cluster on the Operations tab.
• [ABR-149933] The number of email notifications equals to the number of Hyper-V cluster nodes for one VM backup activity.
• [ABR-146975] In some cases when backing up multiple VMs simultaneously (>5) by single backup agent, backup plan hangs on 97-100%.
• [ABR-137564] Cross-platform recoveries (when backup was created not by an Agent for Hyper-V) into a new Hyper-V VM by Agent for Hyper-V always produces the Gen 1 version of VM.
• [ABR-115430] Missing backup alert is activated even if backup is not scheduled.
• [ABR-113660] It is possible to apply backup plan to VM running Agent for VMware (Virtual Appliance) while it should not. Such plan fails with "Cannot find GXT item type 'mms::disk::disk'." error.
• [ABR-104081] Replication plan for VM from one ESX host to another ESX host fails while the "Error handling" option is enabled.
• [ABR-100551] Backup of a Linux VM running on Hyper-V 2019 always fails over to crash-consistent snapshots due to Microsoft limitation (unable to create production checkpoints for Linux VMs).
• [ABR-95961] Backup task periodically fails on snapshot creation for some Virtuozzo containers after some time on host with under high load.
• [ABR-90100] Backing up a VM in a Hyper-V cluster has an activity for every node.
• [ABR-85645] Backup of a virtual machine with Active Directory completes with warning "MFT bitmap is corrupted."

Disaster recovery service

• [DRAAS-13217] A point-to-site login name is not displayed on the VPN Settings page.
• [DRAAS-14241] VPN tunnel may fail after the VPN Appliance network configuration is changed.
• [DRAAS-15381] Alerts for failed backups of cloud servers are not raised.
• [DRAAS-15550] A virtual machine is powered off after 3 months in the test failover state.
• [DRAAS-16447] Cloud server backups created in the failover mode are not cleaned up properly.
• [ABR-205870] Compute points are not counted after a billing period reset.

File Sync & Share

• [ASRV-6939] Sending acceptance of the privacy statement to the platform should be possible.
• [ASRV-6885] Old welcome screen shown for newly created User in case all Legal links are deleted in Branding of parent tenant.
• [ASRV-6826] Updating or setting legal branding is not applied to FC if a child tenant was created before branding was enabled for the parent partner (unless forced).

Notary service

• The maximum file size for upload via web interface is 1 gigabyte.